Instant-messengers and softphones
StaffCop monitors time of message dispatch or reception, and, of course, message content. The program stores user’s chat history and allows to conduct a search there. It also stores the time of Skype calls and contact info of parties, receiving these calls. Often chat monitoring is necessary to improve personal efficiency, as well as to prevent possible data leaks. Employee can be unaware that he or she shares sensitive corporate information with his or her contacts and the company might suffer large damages from this action. In this case, chat monitoring is the ideal option of staff monitoring, since Skype is often used as a work tool and it cannot be simply prohibited. IM chat history can be deleted by employee. But StaffCop provides constant access to necessary data using completely different data aggregation technology.
Read messages in dialogues and threads
If you have noticed that employees use any communications channels that are not allowed by corporate security policies (e.g. Skype), you can check the communication to see if there was anything dangerous there, it works both for one-to-one chats and group chats.
Besides tracking instant messangers StaffCop also tracks SIP-communications. This function can be very useful for call-centers, when employees productivity is in direct ratio to the amount of phone calls made with softphones. Staffcop shows the amount of call together with their duration.
Channel communication graph
When you build a communication graph for a channel (e.g. Telegram) you can see the accounts (phone numbers or groups or channels) a user communicated with. The numbers on the arrows mean the number of messages in communication with a particular user or in a particular channel. If you click it, you will see the list of messages.
Pie chart on communication channels
Pie chart on communication channels shows the ratio of each channel to the whole picture, as well as their usage by a particular user.